The Big Book of Customer Service Training Games eBook
$18.75 Original price was: $18.75.$12.00Current price is: $12.00.
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Author(s): Carlaw, Peggy; Deming, Vasudha
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Publisher: McGraw-Hill Professional Publishing
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Print ISBN: 9780070779747, 0070779740
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eText ISBN: 9780070779747, 0070779740
Delivery: Can be download immediately after purchasing. For new customer, we need process for verification from 30 mins to 12 hours.
Version: PDF/EPUB. If you need EPUB and MOBI Version, please send contact us.
Compatible Devices: Can be read on any devices
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
This is a digital product.
The Big Book of Customer Service Training Games 1st Edition is written by Carlaw, Peggy; Deming, Vasudha and published by McGraw-Hill Professional Publishing. The Digital and eTextbook ISBNs for The Big Book of Customer Service Training Games are 9780070779747, 0070779740 and the print ISBNs are 9780070779747, 0070779740.
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